Q: I can't connect to MineVast, what do I do?
A: Being unable to connect to MineVast can be caused by a wide range of issues, if MineVast is not resolving in your server list then your ISP is most likely unable to resolve our servers, or it may be your DNS servers. Click here for a guide on this issue.
If you can see MineVast online, but you can't connect to the main hub it is possible that we are either down for maintenance or Mojang's authentication servers are offline - you must wait for these to come back online, additionally you can check our forums for maintenance announcements.
Q: I haven't been credited my purchases.
A: If you have purchased something from our webstore and you haven't got in on any server or globally after the 15 minute waiting period then please contact our support team and we will be able to assit you with the issue. Please note that eChecks can take up to 7 days to clear, once the eCheck has cleared you will be credited your rank within 15 minutes.
Q: My staff application was denied, what now? :(
A: Not to worry, just because your staff application has been denied does not mean that you need to be sad! If you need a hug, you can ask Dinnerbone. Sometimes we do not need staff members, and applications may be denied for this reason (or otherwise) but you can easily re-apply and be in with another chance of getting staff. Make sure to wait a few weeks before re-applying for staff otherwise your application may be instantly denied.
Q: I found a bug on a server, how do I report it?
A: If you have found a bug on MineVast that could affect other people's gameplay, or damage our servers then please report this to us. We take all bug reports very seriously and do our best effort to minimise bugs on the network - we are also planning a bug bounty program! If you have found a bug and it is deemed to be legitimate, depending on the level of severity you can be awared things such as gems to donator ranks.